MY ACCOUNT
How do I register?
As long as you have a valid email address, then you can head over to our sign up page to register a account.
How do I change my account details?
It's easy to make changes to your details, whether it's your payment information, password or address book. Log-in to your account and you'll see a range of categories at the bottom of the page under 'Account Settings'.
Are my personal details safe if I create an account?
You can rest assured that shopping with us is safe.
We’re fully compliant with the data protection act so we care about keeping your details secure.
For further information, please visit our Privacy Policy page.
I have forgotten my password. What should I do?
Don't worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered and we'll send you instructions on how to get this reset.
ORDERING
How to buy?
1) Select items, add to cart
2) Pay now
3) Fill in the receipt information and payment information, then submit the order
4) Follow the instructions on the page to make a payment
How will I know when my order has been dispatched?
We'll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.
We may ship items separately in the event of one or more of the items being delayed.
What is the status of my order?
Your account makes it easy to keep track of all your orders. Once you've logged in you'll see each individual order that you've placed with us. Select the one that you want and you'll be provided with all the details you need about that order. We'll also send you a dispatch email as soon as your order is on the way.
How do I cancel my order?
1) If the order has not been paid yet, you can log in account. On the My Orders page, go to "Order details" and click “Cancel”
2) If your order has been paid successfully (has not shipped), please contact Customer Support to cancel.

3) If the items is getting ready to be sent. You can visit our Returns Policy to help you.
How do I make changes to my order?
After the order is submitted (before shipment), you need to provide a valid proof (account, product information, recipient information and proof of payment, etc.), the customer service will modify the recipient information and receiving address for you. But the number of products, types, colors can not be modified. If you need to modify the purchased item, please cancel the order and re-order.
PAYMENT
Payment?
We only accept secure payments via PayPal and Bank transfer
How to use a coupon to pay?
At the bottom of the "Proceed to checkout" page, you can enter the code to apply coupon.
How to determine whether the online payment was successful?
Usually, the “Payment method" page will apper tips of "Pay successfully" after you pay successfully, if you do not see the payment results at that time, you can also query the transaction details through the bank's website, or call the bank's customer service. You can also log in account to query “My order”.
How to do when order is paid but shows not paid?
Third-party payment platform or bank may delay the confirmation, resulting in official store to delay updating the payment status, it is recommended to view the payment status later. If paid successfully, please send the relevant proof of payment to the Customer Support to verify.
What causes the payment to be unsuccessful?
1) Some banks limit the payment amount, such as the limit payment amount can not exceed 1500, more than 1500 orders can not be paid successfully, you can contact the card-issuing bank for more information;
2) Quick payment abnormalities may be your account bound bank card expired or you change a new card which is not to rebind, please follow the system prompts to view the specific reasons and try again.
How to re-select the payment method?
First: Log in your account
Second: Go to[My order], select the order you want to repay, click the "Pay now" button, and choose again.
DELIVERY
What delivery options do you offer?
We offer two shipping methods for most regions
1) Standard Shipping - It may take 3~7 business days by UPS/DHL/TNT.
2) Economy Shipping - It may take 10 ~ 35 business days by ePacket. This will depend on the postal services in your area.
How long will it take for my order to be delivered?
1) Items ordered are in stock, it usually ship out within 2 business day
2) Items ordered are out of stock, it usually ship out within 3-5 business day for building and testing.
3) Volume Orders may take longer.
What do I do if I have not received my order?
We send you an email as soon as your order is on the way, so that you can find out when it will arrive.
For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.
Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.
Our Delivery Information page can give you more information and timescales.
If you do need to report your order as lost then please contact our Customer Service through your account.
What should I do if my tracking number hasn't received updates for an extended period of time?
If you notice that your tracking number hasn't received updates for an extended period of time, please contact Customer Support
Once we obtain all of the relevant information from the courier, we will do our best to handle your case as fast as possible.
Warranty & Returns
What's my warranty period?
We offers 12 months warranty (accessories for 6 months warranty only) starting from the date of purchase.
More information about warranty
What is your Refund Policy?
We offer a 7-day money back guarantee for all products.
How do I request a refund?
You should contact our Customer Support and let them know you wish to return the product.
They will assist you with any doubts you might have regarding your product.
When will the credit appear on my card?
Your refund credit should appear on your card within 10 - 15 business days after we have received the returned product in our warehouse.
I have received a damaged item. What should I do?
We take pride in our products so we're sorry to hear you've received your order damaged. Sometimes things can go wrong but don't worry, as we can help. Please send us a message through your account. Please don't throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. As soon as we've looked into what went wrong, we'll let you know what we plan to do next by sending you an email.
I have received the wrong item. What should I do?
We're really sorry to hear that, sometimes things can go wrong but don't worry as we can help. Please send us a message through your account. We'll need to know the following information so that we can fix this for you-
1. Order Number
2. Incorrect item received
3. The correct item ordered
As soon as we've looked into what went wrong, we'll let you know what we plan to do next by sending you an email.
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